Suparise Help

Suparise Help

  • Contact us
  • Go to Suparise

›Troubleshooting

Setup

  • How to get started?
  • Now what?
  • I can’t connect my Instagram
  • How do I set up my account?
  • How to use proxies?
  • How do I define my targets?
  • How do I find location urls?
  • Block lists

FAQ

    General

    • How many followers will I get?
    • Are the followers I am gaining real?
    • Is it safe to use Suparise?
    • How long does it take to see results?
    • Can I automate multiple accounts?
    • Why should I use only one automation service?

    Features

    • How does Liking work?
    • How does Following work?
    • How does Unfollowing work?
    • Can I automate commenting with Suparise?
    • Can I automate DM with Suparise?

    Instagram

    • If I stop my Suparise subscription, will my followers disappear?
    • Can my Instagram account be set to private?
    • Can I change my Instagram username?
    • Can I use my Instagram account while using Suparise?

Billing

  • How long is the free trial?
  • Where can I find my invoices?
  • Can I change my credit card?
  • Why is my subscription suspended?
  • Refunds & Cancellation

Troubleshooting

  • I can’t connect my Instagram
  • Why is my subscription suspended?
  • Why is my payment failing?
  • Action Blocks
  • Disconnections

Why is my payment failing?

This section lists some common failed payment reasons and provides recommendations on what to do in order to improve the situation.

Common failed payment explainations

  • Insufficient funds
  • Expired or canceled payment method
  • Multiple attempts that led to a temporary block by Mollie
  • VPN use during transaction process
  • Failed 3DS authentication
  • Closed bank account
  • Issuer declined the transaction
  • In India: payment was blocked due to RBI regulations
  • Your bank or payment provider doesn't have your correct details
  • International regulations prevent Mollie from proceeding a subscription payment that comes from your country

What can I do?

  • Try a different payment method
  • Wait between 2 hours and 48 hours before trying again as it might be a temporary connection issue
  • Get in touch with your bank, issuer or payment provider

Still not working?

If ever the issue persists and you would like to subscribe with a different method, please contact us.

We also accept Paypal, Cryptocurrencies and credit card payments via alternative payment processors.

Would like to proceed with a specific Method you have in mind? Let us know!

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